Effective Use of Chatbots to Enhance the Customer Service Experience

Machine Learning in eCommerce: Powerful Use Cases and Examples Our recent market study revealed consumers are, in fact, quite happy to spend money through a chatbot. If it is essential to communicate all kinds of information to your customers, the question remains as to what information to communicate and how. If you are able to […]

Striking a Balance: Integrating AI in Customer Service Without Losing the Human Connection

How are artificial intelligence and machine learning being used to improve customer support? A chatbot will process clients’ requests faster and with more accuracy, saving money on human operators basically answering all the same questions. Including AI tools in customer service help you reduce your employee spending without sacrificing the level of service you provide […]

What is Natural Language Processing: The Definitive Guide

Demystifying AI Acronyms: Understanding LLM, NLU, NLP, GPT, Deep Learning, Machine Learning, Virtual Assistants, and RPA Avoiding the technical details, all text you send will be sent through a normal HTTPS encrypted tunnel, so no one can read the request data you send. Then, on our servers, nlp vs nlu your data resides temporarily in […]

What Is Generative AI? Definition, Applications, and Impact

What Are Generative AI, Large Language Models, and Foundation Models? Center for Security and Emerging Technology It does this by learning patterns from existing data, then using this knowledge to generate new and unique outputs. GenAI is capable of producing highly realistic and complex content that mimics human creativity, making it a valuable tool for […]

The ideal OBS chatbot for your Twitch stream

As we talked about earlier, there are a variety of ways you can use this type of utility, but in our case, we’ll be using it to build a simple chat bot. The great thing is to interact with Twitch, we can use libraries like tmi.js available on npm that we can run on a […]

Zendesk vs Intercom: In-Depth Features & Price Comparison

Intercom vs Zendesk: Comparison and Alternatives One of the things that sets Zendesk apart from other customer service software providers is its focus on design. The company’s products are built with an emphasis on simplicity and usability. This has helped to make Zendesk one of the most popular customer service software platforms on the market. […]

Recognizing and Disambiguating Entities

How often have you noticed tech enthusiasts confuse Natural Language Understanding (NLU) and Natural Language Generation (NLG)? NLP and NLG are interrelated and sound similar and are sometimes used interchangeably. Both NLP and NLG are separate branches of AI and precisely subsets of NLP. In this post, we are defining NLP, NLU, and NLG to […]